Later this month, at the St. Regis Al Mouj Muscat Resort on May 28, the Oman CX Forum 2025 will bring together industry leaders, innovators, and decision-makers as Oman increasingly emphasizes customer-centric business models.
The forum, which is being organized by Muscat Media Group in partnership with Gulf Leaders Circle (GLC) and hosted by Infoline, will bring together more than 200 senior professionals from various industries to discuss strategies for improving the customer experience (CX) for businesses in Oman in a market that is becoming more and more digital and competitive.
The event features a high-profile lineup of speakers, including CX leaders, strategists, and solution providers, and promises timely and practical insights as consumer expectations change quickly. Participants will explore important subjects like the integration of AI and automation into service delivery, the personalization of the customer journey, strategies for fostering customer loyalty, and the application of data to improve CX results. Additional topics to be covered include integrating a customer-first attitude throughout organizations, empowering frontline workers, fostering stronger emotional ties with customers, and providing high-impact service experiences.
Retail, telecom, utilities, FMCG, healthcare, tourism, hospitality, education, and real estate are just a few of the industries where customer experience is becoming more and more recognized as a crucial differentiator, making these discussions particularly pertinent to professionals in those fields.
The Oman CX Awards 2025 will be a notable event, honoring top companies in 35 product and service categories as chosen by customers nationwide. The Times of Oman Best Brand in Customer Experience Award will be given to the winners. The evening will also recognize a few CX practitioners for their contribution to promoting customer-centric practices in the Sultanate.
The strategic importance of the forum was highlighted by Ahmed bin Essa Al Zedjali, CEO of Muscat Media Group: "Customer experience is no longer a support function—it is now central to brand reputation and long-term success. The Oman CX Forum 2025 will not only celebrate those getting it right but will also serve as a platform for meaningful dialogue on how organizations in Oman can enhance the way they engage, serve, and retain their customers. ".
The event will provide a valuable forum for networking, knowledge transfer, and the acknowledgment of excellence, making it a must-attend for companies that want to remain competitive in the CX industry.
Contact Sanjeev Rana at sanjeev@mmg. om or at +968 97221630 for questions regarding delegate registration, speaking engagements, or sponsorships.
