Muscat: Oman's rising dedication to customer-centric business models will be highlighted during the Oman CX Forum 2025, which will take place on May 28 at the St. Regis Al Mouj Muscat Resort. The forum, hosted by Infoline and organized by Muscat Media Group—the publisher of the Times of Oman and Shabiba—in collaboration with Gulf Leaders Circle, will bring together over 250 industry leaders, including C-level executives and customer experience (CX) experts.
The conference, sponsored by key partners such as Tadoom (Strategic Partner), Bahwan Cybertek (Digital Transformation Partner), and Jindal Steel Sohar (Support Partner), will examine how Omani firms can change and improve their customer experience (CX) strategy in an increasingly digital and competitive industry.
Attendees from vital industries such as banking, insurance, retail, telecommunications, automotive, utilities, FMCG, consumer electronics, food and beverage, tourism, manufacturing, and real estate will benefit from expert talks by domain experts representing Infoline, COPC Middle East, Bank Albilad Saudi Arabia, Novulis, Intella, Saatchi & Saatchi, Bank Dhofar, Al Mouj Muscat, Oman Data Park, Tadoom, and Bahwan Cybertek.
As customer expectations change quickly, the forum will offer timely insights on topics such as AI and automation in service delivery, customized consumer journeys, loyalty-building techniques, and data-driven outcome improvement. Key debates will also focus on creating a customer-first culture, empowering frontline workers, increasing emotional engagement, and providing exceptional service experiences.
A key feature of the day will be the Oman CX Awards 2025, which will recognize outstanding companies in 25 categories chosen by nationwide consumer voting. Winners will get the Times of Oman Best Brand in Customer Experience Award. In addition, great individuals and groups will be honoured for their contributions to promoting CX innovation in the Sultanate.
Ahmed bin Essa Al Zadjali, CEO of Muscat Media Group, emphasised the forum's significance, saying: "Customer experience is no longer simply a support function—it's a key driver of brand value and commercial success. The Oman CX Forum 2025 will not only honor individuals who have made significant contributions, but will also offer a forum for constructive discussion on how to engage, serve, and retain consumers more effectively.
The Oman CX Forum 2025 is designed to promote networking, knowledge exchange, and achievement, making it a must-attend event for firms seeking to lead in the customer experience arena.
Please contact us for table reservations or further information.
Sanjeev Rana: sanjeev@mmg.om / +968 97221630.
Syed Amir Saleem -syed.amir@mmg.om/+968 78471944
