Since its establishment in 2022, Vodafone Oman has drastically changed the Sultanate's telecoms sector, emerging as a leader in digital connectivity, 5G infrastructure, and customer-centric services. Vodafone Oman is revolutionizing the way Omanis connect, work, and live in the digital age, with a strong focus on innovation and sustainability.
🚀 A DigitalFirst Telecom Operator
Vodafone Oman distinguishes itself as the country's first 100% digital telecom operator, utilizing cloud-based infrastructure and cutting-edge technology to provide seamless, app-driven experiences. The My Vodafone App is the cornerstone of this digital transformation, allowing users to administer their accounts, purchase plans, and enable services—including eSIMs—in under two minutes. This strategy has resulted in a 58% sales gain in 2024 and a 14% market share after only three years of operation.
📶 5G NEXT LEVEL: Nationwide Coverage And Expansion
Vodafone Oman has reached a watershed point by extending its 5G NEXT LEVEL network to more than 98% of the population, exceeding its original five-year goal in just three years. This quick implementation was made possible by collaborative agreements with local SMEs and telecom infrastructure suppliers, which guaranteed speed and incountry value. The network's efficiency is increased by its ecofriendly design, which requires just four racks to support cloud-based operations, reducing environmental effect.
🛡️ CyberSafe: Enhancing Digital Security
Vodafone Oman unveiled CyberSafe in 2024, a complete cybersecurity platform powered by AI-driven threat information. This proactive technology identifies, assesses, and eliminates cyber threats in real time, protecting consumers' digital experiences. Vodafone Oman was honored with the Cyber Security Award at COMEX 2024 for its dedication to digital security, and the company launched a Bug Bounty Program in partnership with HackerOne to improve its cybersecurity resilience.
💼 BLACK for Business: Tailored Solutions for Enterprises
Recognizing the specific demands of organizations, Vodafone Oman developed BLACK for Business, a portfolio of services aimed at delivering simplicity, usability, and value. Key features include a self-service portal, hybrid invoicing alternatives, foreign roaming options, dedicated account management, and exclusive customer support lines. Furthermore, the integration of AI and automation in network performance monitoring and cybersecurity procedures provides quicker, safer, and more efficient services to enterprise clients.
🌱 Commitment To Sustainability And In-Country Value
Vodafone Oman is firmly dedicated to sustainability and contributing to the local economy. In 2024, the company invested over OMR 63 million in Omani firms and talent development, bringing its overall value investment in the country to over OMR 180 million since inception. Vodafone Oman has minimized its environmental impact while promoting economic growth by renting tower capacity from local companies and maximizing site sharing.
📍 Accessible Retail Experience
Vodafone Oman has created a network of retail shops around the country, including sites in notable retail centers such as Oman Avenues Mall. These shops provide consumers with hands-on experiences, allowing them to explore the newest technologies, subscribe to plans, and get individualized assistance. The shops are designed to embody the brand's commitment to innovation and customer service.
🔮 Looking Ahead: A Vision for the Future
As Vodafone Oman progresses, it remains committed to improving customer experiences, growing digital services, and contributing to the country's digital transformation. With intentions to expand its 5G infrastructure, launch new digital solutions, and foster connections with local companies, Vodafone Oman is ready to play an important role in determining the future of telecommunications in Oman.
Vodafone Oman's journey demonstrates the power of innovation, collaboration, and a customer-centric strategy. By embracing digital transformation and sustainability, Vodafone Oman is not only connecting people, but also empowering them to prosper in an increasingly digital world.
